At PreView Collection Team at The Agency Coeur d’alene (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.previewcollectionteam.com (the “Website”), use our services, or interact with us. By accessing or using our Website or services, you consent to the practices described in this Privacy Policy.
Please read this Privacy Policy carefully. If you do not agree with our practices, please do not use our Website or services.
1. Information We Collect
We collect information that you provide directly to us, information collected automatically when you use our Website, and information from third-party sources. The types of information we may collect include:
a. Personal Information You Provide
Contact Information: Name, email address, phone number, mailing address.
Account Information: Username, password, and other details if you create an account on our Website.
Property Preferences: Information about your real estate needs, such as property type, location, budget, and other preferences.
Communications: Information you provide when contacting us via forms, email, phone, or other communication channels, including inquiries, feedback, or support requests.
Documents: Information in documents you upload, such as identification, financial statements, or mortgage pre-approval letters.
b. Information Collected Automatically
When you visit our Website, we may collect certain information automatically using cookies, web beacons, and other tracking technologies:
Usage Data: Pages visited, time spent on the Website, links clicked, and other interactions.
Device Information: IP address, browser type, operating system, device type, and unique device identifiers.
Location Data: General location based on your IP address or more precise location if you enable location services.
Analytics Data: Aggregated data about Website usage, such as traffic patterns and user behavior.
c. Information from Third Parties
We may receive information about you from third-party sources, such as:
Real Estate Platforms: Data from listing services or platforms like Zillow, Realtor.com, or MLS systems.
Lead Generation Services: Information from third-party providers that supply leads for potential clients.
Social Media: Information you share publicly or through linked social media accounts.
Business Partners: Information from lenders, title companies, or other partners involved in real estate transactions.
2. How We Use Your Information
We use the information we collect for the following purposes:
Provide and Improve Services: To deliver real estate services, respond to inquiries, match you with properties, and facilitate transactions.
Personalization: To tailor content, recommendations, and communications based on your preferences and interactions.
Marketing and Communications: To send you newsletters, promotional offers, market updates, or event invitations (with your consent where required).
Transaction Processing: To process payments, schedule appointments, or complete real estate transactions.
Analytics and Website Improvement: To analyze Website usage, enhance functionality, and improve user experience.
Legal Compliance: To comply with applicable laws, regulations, or legal processes, such as responding to subpoenas or government requests.
Security: To protect against fraud, unauthorized access, or other security threats.
3. How We Share Your Information
We may share your information in the following circumstances:
Service Providers: With third-party vendors who perform services on our behalf, such as website hosting, payment processing, marketing, or analytics (e.g., Google Analytics, Mailchimp).
Business Partners: With real estate professionals, lenders, title companies, or other partners necessary to facilitate your real estate transaction.
Legal Obligations: When required by law, such as in response to a court order, subpoena, or regulatory inquiry.
Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the acquiring entity.
With Your Consent: When you explicitly agree to share your information, such as opting into a third-party service.
We do not sell your personal information to third parties for their own marketing purposes unless you have provided explicit consent.
4. Cookies and Tracking Technologies
Our Website uses cookies, web beacons, and similar technologies to enhance your experience and collect data. Cookies are small text files stored on your device that help us remember your preferences and track usage.
Types of Cookies We Use:
Essential Cookies: Necessary for the Website to function properly.
Performance Cookies: Collect data on how users interact with the Website to improve performance.
Functional Cookies: Enable enhanced features, such as remembering your preferences.
Advertising Cookies: Deliver personalized ads based on your interests.
Managing Cookies:
You can manage or disable cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Website.
5. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information under applicable privacy laws (e.g., GDPR, CCPA, or other regulations). These rights may include:
Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to legal obligations.
Opt-Out: Opt out of marketing communications or the sale/sharing of your personal information (if applicable).
Data Portability: Request that we provide your information in a portable format.
Restriction or Objection: Restrict or object to certain types of data processing, such as targeted advertising.
To exercise your rights, please contact us at mdw@theagencyre.com. We will respond within the timeframes required by law (e.g., 30 days for GDPR, 45 days for CCPA). We may require verification of your identity before processing your request.
6. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. For example:
Contact information may be retained until you unsubscribe or request deletion.
Transaction records may be retained for the duration required by tax or real estate regulations.
Website usage data may be retained for analytics purposes in an anonymized form.
When your information is no longer needed, we will securely delete or anonymize it.
8. Third-Party Links
Our Website may contain links to third-party websites or services (e.g., mortgage lenders, property listing platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our Website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it. If you believe a child has provided us with personal information, please contact us at mdw@theagencyre.com
10. International Data Transfers
If you are located outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our servers or service providers are located. These jurisdictions may have different data protection laws than your country. By using our Website, you consent to such transfers. We take steps to ensure that international transfers comply with applicable laws, such as using Standard Contractual Clauses for GDPR compliance.
11. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to Know: You may request details about the categories of personal information we collect, use, disclose, or sell.
Right to Delete: You may request deletion of your personal information, subject to exceptions.
Right to Opt-Out: You may opt out of the sale of your personal information (if applicable). We do not currently sell personal information as defined by the CCPA.
Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
To exercise these rights, contact us at [insert contact email or form link]. You may also designate an authorized agent to make requests on your behalf.
12. GDPR Compliance (EU Residents)
If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR):
Legal Basis: We process your data based on your consent, contractual necessity, legal obligations, or legitimate interests.
Data Protection Officer: You may contact our Data Protection Officer at [insert DPO email, if applicable].
Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy on our Website with a revised “Last Updated” date or by other means, such as email, where required by law. Your continued use of our Website or services after such changes constitutes your acceptance of the updated Privacy Policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Preview Collection Team at The Agency Coeur d’Alene
1911 N 4th ST Coeur d’Alene Idaho 83814
Email: mdw@theagencyre.com
Phone: 208-699-3513
For GDPR or CCPA requests, please use the designated contact information provided above.
Privacy Policy for PreView Collection Team at The Agency Coeur d’alene Last Updated: June 22, 2025
Preview Collection Team - The Agency Coeur d'alene
1911 N 4th St Coeur d'alene Idaho 83814
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